HELP CENTER
Welcome to the VeloShield Help Center. Here you'll find answers to the most common questions regarding orders, shipping, returns, and product support.
- How long does shipping take? Orders are processed within 1–3 business days. Delivery typically takes 6–14 business days depending on your location.
- How can I track my order? Once your order has been shipped, you will receive a confirmation email with your tracking number and shipping updates. Allow 24–48 hours for tracking to activate.
- Can I change my shipping address? Yes, shipping addresses can be updated within 12 hours of placing your order. After that, we cannot guarantee changes can be made. Contact us immediately at VeloShield@hotmail.com.
- What if my order is delayed? In some cases, shipping may take slightly longer due to high demand, holidays, or external shipping delays. If your order has not arrived within 20 business days of shipment, contact us at VeloShield@hotmail.com and we will investigate.
- Do you offer refunds or returns? Yes. VeloShield offers a 60-day money-back guarantee. Please visit our Return & Refund Policy page for full details.
- How do I contact support? You can contact our support team anytime at: VeloShield@hotmail.com
- What is VeloShield? VeloShield is an anti-theft chest sling bag designed for urban travelers and commuters. Its chest-worn design keeps zippers facing your body at all times, making pickpocketing physically impossible.
- How do I wear VeloShield? Clip the strap over one shoulder and across your chest so the bag sits in front of your body. Adjust the strap for a secure, comfortable fit. The zippers should always face inward toward your chest.
- Will it fit my phone? Yes. VeloShield fits iPhone 15 Pro Max, Samsung S24 Ultra, and most large smartphones, plus wallet, cards, keys, and AirPods.
- Do you ship internationally? Currently we ship to the United States only.
Thank you for choosing VeloShield.