Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Find answers to the most common questions about VeloShield, shipping, and orders below.
- How long does shipping take? Orders are processed within 1–3 business days. Delivery typically takes 6–14 business days depending on your location.
- Do you ship internationally? Currently we ship to the United States only.
- How can I track my order? Once your order has been shipped, you will receive a confirmation email with your tracking number and shipping updates. Allow 24–48 hours for tracking to activate.
- Can I change or cancel my order? Orders can be modified or cancelled within 12 hours of purchase. After this period, we may have already started processing your order. Contact us immediately at VeloShield@hotmail.com.
- What is VeloShield? VeloShield is an anti-theft chest sling bag designed for urban travelers and commuters. Its chest-worn design keeps zippers facing your body at all times, making pickpocketing physically impossible.
- How do I wear VeloShield? Clip the strap over one shoulder and across your chest so the bag sits in front of your body. Adjust the strap for a secure, comfortable fit. The zippers should always face inward toward your chest.
- Will it fit my phone? Yes. VeloShield fits iPhone 15 Pro Max, Samsung S24 Ultra, and most large smartphones, plus wallet, cards, keys, and AirPods.
- What payment methods do you accept? We accept all major credit and debit cards, including secure online payment methods.
- What if my order arrives damaged? If your order arrives damaged, please contact us within 48 hours of delivery at VeloShield@hotmail.com with clear photos of the product and packaging. Our support team will assist you as quickly as possible.
- What is your return policy? VeloShield offers a 60-day money-back guarantee. Please visit our Return & Refund Policy page for full details.
- How can I contact you? You can contact our support team anytime at: VeloShield@hotmail.com
Thank you for choosing VeloShield.